They'll no longer treat customer experience, employee experience, and partner experience as separate disciplines.

Barclays US Consumer Bank is leveraging generative artificial intelligence (GenAI) to create comprehensive summaries of interactions with customers across its contact centers to drive efficiencies and ...

Barclays has issued a "world-class" announcement with customers set to benefit. The high street bank is harnessing GenAI, it says, to deliver a new "world-class" service.

BGE has reduced wait times from an average of 150 minutes to 32 minutes and increased staffing from 184 to 209, with additional staff expected by the end of March. The PSC's Consumer Affairs Division ...

Good day, everyone, and welcome to 8x8, Inc.'s Third Quarter 2026 Earnings Conference Call. [Operator Instructions] Please note, this conference is being recorded. Now it's my pleasure to turn the ...

SequenceShift expands its PCI-compliant payment platform with a new Zendesk for Contact Center integration for secure ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Bloom Energy (NYSE: BE), a global leader in power solutions, released its latest Data Center Power Report, which surveyed decision-makers across the data center power ecosystem. The survey found that ...

The Philippine BPO industry has entered a new era of Intelligent Outsourcing. The traditional cost-focused call center model has evolved into a high-value hybrid ecosystem where Agentic AI resolves 75 ...

Anyone who’s worked a call center knows there’s a big difference between what you think and what you’re supposed to say. One agent learned that lesson the hard way when a single hot-mic moment slipped ...