Payers and providers are eager to elevate the patient journey, but for many patients, it still begins with friction. Extended wait times, complex intake processes, and unclear billing can derail the ...

AI innovation impact broadens patient access by improving experience and outcomes through patient-reported outcomes in underserved health settings.

The healthcare industry is undergoing a significant transition period. Patients now expect the same level of convenience, personalization, and transparency from their healthcare providers that they ...

Digital healthcare tools, from patient portals and telehealth to remote hospital monitoring systems and consumer wearables, are putting consumers in the healthcare experience driver’s seat. Healthcare ...