YOUNGSTOWN, Ohio – City Council moved forward with legislation Wednesday to amend its cooperative agreement with the Western Reserve Port Authority and to assist the redevelopment of the Mahoning ...

Teagasc has signed a new education agreement with Mountbellew Agricultural College. The new memorandum of understanding and service level agreements will cover a period of five years. Teagasc says the ...

Add Yahoo as a preferred source to see more of our stories on Google. Ukrainian President Volodymyr Zelensky speaks as French President Emmanuel Macron, US President Donald Trump and Finnish President ...

KOREAN HELP DESK. Republic of Korea Ambassador Lee Sang-Hwa (center), along with PAOCC Executive Director Gilberto DC Cruz (2nd from left), pose with business and police representatives following the ...

AT&T is consolidating 22 internal help-desk centers into six US locations, according to sources. The move comes after a memo from CEO John Stankey and an employee survey revealed falling engagement.

Adtech firm Trade Desk (NASDAQ:TTD) could be at risk of losing one of its most valuable clients, Walmart (NYSE:WMT). TTD shares were down nearly 6% before midday on Thursday. According to a report by ...

As attackers target help desks and identity systems, traditional security perimeters are proving insufficient against agile, socially-engineered threats. Although British authorities arrested four ...

As part of the college’s mission to promote excellence and innovation in teaching, learning, and scholarly and creative endeavors, CMDI offers the community secure, flexible, and industry-standard ...

Local service professionals using Front Desk have, on average, 20 percent higher job conversion and 28 percent higher customer satisfaction ratings SAN FRANCISCO--(BUSINESS WIRE)--Thumbtack, the ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...

Last week, President Trump signed an executive order imposing a sudden minimum 10% tariff on nearly all U.S. imports. The sweeping measures, which average 29% across all affected nations, were ...

Protecting your network chromatography data system (CDS) data is critical and a service level agreement (SLA) with your IT provider is vital. What should be included? Are SLAs for in-house IT and SaaS ...