Tension: Brands obsess over capturing attention while customers silently withdraw, revealing a fundamental mismatch between ...

Customer expectations are shifting, and engagement with traditional loyalty programs continues to decline. Many organizations still struggle to align loyalty initiatives with measurable business ...

Silvio Kutic, Infobip CEO, comments: "How we communicate with brands is constantly evolving. In this new agentic AI world, brands must seize the opportunity to take a holistic approach to ...

Lowe’s launched the AI-powered Mylow app in March 2025, which now offers enhanced visualization tools; targeted content; and ...

New agentic solution enables businesses like Kroger, Lowe's, Papa Johns, and Woolworths to create experiences that shift from simple conversations to active problem solving NEW YORK, Jan. 11, 2026 ...

Customer expectations are evolving faster than most CX strategies can keep up. In 2026, speed, personalization, and seamless human-AI collaboration will define the brands customers trust and stay ...

It’s the time of year when we all make promises to ourselves. I’m committing to read more, procrastinate less, and squeeze in an extra hour of piano practice a week. I asked other CEOs to share their ...