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A strong relationship with your customers is the basis of any business that is successful. The loyalty programs, if carefully designed and implemented can be powerful tools to strengthen these ...

A majority of consumers — seven in 10 — say that loyalty programs are a key factor in deciding which businesses to frequent, according to a Snappy survey of 1,500 Americans released last week.

New data shows loyalty programs are valuable tools for developing strong customer relationships. Here’s how to create an effective one. A successful loyalty strategy offers customers tangible value ...

In the world of retail, customer loyalty is the holy grail. Companies the world over strive to establish and maintain a strong customer base that not only keeps returning but also spreads the word ...

McDonald's and Starbucks aren't the only ones reaping the rewards of loyalty programs. As business leaders seek more cost-effective growth strategies, returning customers have become a strategic focus ...

Customer Energy Saving Programs Have Saved Enough Energy to Match the Annual Output of 18 Power Plants JACKSON, Mich., July 21, 2025 /PRNewswire/ -- Consumers Energy is reaffirming its commitment to ...

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable business impact matter most. A couple of years ago I wrote that the CX ...

Duke Energy offers various assistance programs for low-income households, including bill credits, weatherization and free home energy assessments In 2024, nearly $90 million was provided in energy ...

Income qualified customers may now be eligible for payment assistance JACKSON, Mich., Oct. 14, 2025 /PRNewswire/ -- Michigan's winter is coming, and Consumers Energy stands ready to assist customers ...