It is in multi-vendor environment that the capabilities of Session Manager are required to disable boundaries between disparate systems. When Avaya first introduced its Aura Session Manager at last ...

Avaya today released three new contact center applications that tie into the Avaya Aura Contact Center Suite. These applications are designed to help businesses create competitive advantage through ...

A basic guide to tracing complicated call flows on an Avaya Aura system. "If I had an hour to solve a problem, I'd spend 55 minutes thinking about the problem and 5 minutes thinking about solutions." ...

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Avaya first introduced the Collaboration Pod in August, when it launched a fully virtualized version of its flagship Aura UC platform, allowing Aura customers to deploy Aura applications in ...

Avaya recently announced its Aura Contact Center with improved collaboration, integrated social media and greater scalability. In a related announcement, Avaya also introduced new services and ...

Avaya, a global provider of business communications and collaboration solutions and services, today announced new contact centre products that address the challenges businesses face in delivering ...