In this digital age, companies – and the customers they serve – are increasingly relying on digital tools to communicate and interact. While customers still want the option to have that conversation ...

PHILADELPHIA--(BUSINESS WIRE)--Comcast and Connect Direct, a subsidiary of Communication Service for the Deaf (CSD), today launched customer service support via American Sign Language (ASL) for ...

You don’t have to be old school to remember what is was like before: Your cable would go out, you’d call Comcast tech support, and after a half hour of rebooting and sending signals to the cable box, ...

PHILADELPHIA – After an epic breakdown in customer service this summer, Comcast Corp. has appointed fast-rising executive Charlie Herrin to a new position with broad powers to fix Comcast’s ...