IBM and Oracle both forecast that by 2020, 80% of interaction between businesses and users will be automated. Although that prediction may be a bit too optimistic, Robotic Process Automation (RPA) is ...

With today’s technology capabilities, consumers want simple, fast, efficient and effective interactions. They tell Google to direct them to their favorite coffee shop; they ask Alexa for the weather ...

The big picture: If you've read much about the concept of digital transformation, you've probably heard the idea that all companies are becoming tech companies because of the overwhelming influence ...