The most reliable internet protocol (IP) desk phone is Polycom VVX because its hardware is crafted to an extremely high standard, and its user base appears to be consistently satisfied with its ...

Voice over Internet Protocol (VoIP) services allow users to place telephone calls over the internet rather than through traditional analog or cellular phone networks. VoIP has grown in popularity in ...

Delighting customers takes work. VoIP phone providers are not exempt. The product must deliver as promised. It requires a stellar warranty. And copious amounts of support must be in place. And ...

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Marguerite Reardon started as a CNET News reporter in 2004, covering cellphone services, broadband, citywide Wi-Fi, the Net neutrality debate and the consolidation of the phone companies. A handful of ...

When it comes to choosing a business phone system, you might find yourself stuck on a critical question: Should you stay with traditional phone systems or switch to VoIP (Voice over Internet Protocol) ...

More than one-third of companies (36%) have already adopted hosted VoIP services. This number will almost certainly increase as more companies become aware of this alternative to traditional phone ...

Vonage, a Voice over Internet Protocol provider, has begun charging customers a $1.50 per month "regulatory recovery" fee. Hoping to soften the blow of the new fee, Vonage also is cutting the prices ...

WASHINGTON – The U.S. Federal Communications Commission (FCC) should take a mostly hands-off approach to regulating the VoIP (voice over Internet Protocol) industry, so that VoIP can continue to grow ...

Over 30% of U.S. companies use Voice over Internet Protocol (VoIP) phone systems. Many switch from conventional services to realize the benefits of VoIP, including lower costs, operational efficiency, ...