Here's how to claim your Verizon outage credit
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Receiving a text about a customer refund can seem like good news—until you start to suspect it may simply be a scam. That has been the case for Verizon customers who are now scratching their heads over a message about a $20 credit that was sent in response to a widespread outage this week.
Verizon says it's working to restore service. But if your Verizon device still shows "SOS" instead of service bars, you're affected by today's outage.