This story includes interviews with Facebook UX researcher Shivani Mohan and Kyle Meyer, a product designer at Facebook. We’ve all been there: You get a friend request from somebody you don’t ...

UX research Lead for Microsoft Teams Calling and AI Experiences, Priyanka Kuvalekar's UX research and AI expertise, hands-on ...

When you spend your days studying how people use products, your intuition around such things gets pretty well-honed. You start to see patterns and themes. You reach a point where you can identify a ...

More often than not, it feels like UX research is under-appreciated and under-resourced in tech companies. Despite being a valuable activity, there is an overarching feeling that research can also be ...

Remote UX research methodologies clearly offer value in our current times of confinement, but their value will be seen long after. We are living in a time of uncertainty where nearly everyone in the ...

At a time when most businesses are facing pressures beyond their control it can be easy to lose sight of what we can control. I hear it on repeat: “I need to minimize risk, increase revenue, and ...

Forbes contributors publish independent expert analyses and insights. I write about the intersection of psychology and technology. Skeptics of user experience research often point to the following ...