Laura Merling, transformation and operations executive and industry advisor. In 20-plus years of experience managing change for companies like AT&T, Ford and Google, I developed what I felt confident ...

Building patient trust and approaching operations from a consumer-centric perspective are among the most important principles when engineering a healthcare organization’s total digital transformation.

Over the past several years, there has been considerable push toward digital transformation within the finance industry. This is to be expected given the potential benefits of digital transformation, ...

Digital transformation isn't just for innovative governments anymore, it's becoming a necessity to meet citizen expectations. Former Illinois CIO Hardik Bhatt noted in an interview earlier this year, ...

We love change – as long as the change is made by others and we don’t have to change ourselves. Ask an audience the following questions: “Who believes change is inevitable?” and “Should people see ...

AI is seeping into every aspect of our lives, transforming how we live, work, and play. From personalized meal recommendations to groundbreaking advancements in healthcare, AI is everywhere you look.

BOSTON--(BUSINESS WIRE)--Press Ganey today released its 2020 Strategic Insights white paper, From Principles to Practice: Powering Transformation through High Reliability. The special report offers a ...

New Year's resolutions are a perfect example of our desire to change bad habits. How many times have you pledged to lose weight, exercise more or just eat healthier? We have great intentions and we ...

This content is produced by a member of The Drum Network, a paid-for membership club for CEOs and their agencies who want to share their expertise and grow their business. In the last 10 years, ...