Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...
Negative reviews are more visible than ever. They can shape how thousands of potential customers see your brand. Responding to that kind of feedback has traditionally been a manual, time-consuming ...
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Every Successful Business Has Bad Reviews — Even Mine. Here's How I Tackle Negative Feedback.
We entrepreneurs pour our hearts and souls into our businesses. They are the products of our creative energy, our passion-made manifest. If you're like me, you assume that any customer who takes the ...
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