This is a comprehensive list of best project management ticketing systems, covering standout features, pricing, and more. Use this guide to find your best fit. Project management software has ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Supportbench enhances its ticket management system with AI-powered routing, SLA controls, and customizable dashboards for B2B support teams. The Customer 360 feature gives agents full visibility into ...

In the unpredictable realm of business, crisis management is a crucial skill. A strong ticketing system can be an invaluable tool in navigating these challenges effectively. This blog post delves into ...

The Customer 360 feature gives agents full visibility into past interactions, service levels, and account history — all in one view. Supportbench’s latest update introduces customizable client portals ...