In early 2020, The UPS Store needed all hands on deck. Its stores were deemed essential businesses, which meant franchisees were stepping up to help local business owners print free signs and menus in ...

From Day 1, The UPS Store® has put customers first, especially the small business customers who depend on these stores for a wide variety of business needs and demands. This customer-centric mindset ...

Headquartered in San Diego, The UPS Store (United Parcel Service) brand is a locally owned franchise offering a range of products and services designed specifically to help and support small business ...

One of the paradoxes involved in providing great customer experiences (CX) is that it’s often essentially invisible to the end consumer. Customers don’t always notice when a package arrives on time or ...