The rapid ascent of cloud computing has fundamentally reshaped IT landscapes across the globe. As organizations transition to cloud-based systems and services, the role of support engineering is ...

Earlier this month Google told dozens of Cloud support staffs that their roles may be terminated. Affected employees have 60 days to find a new job at the company. This as-told-to essay is based on a ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Amazon is known for its e-commerce business, but it makes most of its profit selling server space. Hiring skyrocketed to meet pandemic demand, though Amazon has cut back now that growth is slowing.

It's not just Azure, though Azure support is a big culprit. So what can Microsoft do to fix it, and why is the answer AI? Microsoft Azure has been wildly successful. What started as a weird ...

Prompt Engineer Michael Taylor joins WIRED to answers your questions from Twitter about artificial intelligence prompts. What is a prompt engineer and why do companies employ them? What are some ...

WASHINGTON — U.S. Army Engineers are gearing up to showcase their support to the nation and the warfighter during the Association of the U.S. Army (AUSA) Annual Meeting, Oct. 9 to 11, at the Walter E.