Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Agencies can apply artificial intelligence more strategically by ...

Voice AI and cloud contact center solution enables smarter service delivery, automation, real-time insights, and unified ServiceNow experience for academic institutions As digital transformation ...

Many enterprise IT shops may be reluctant to jump head first into cloud computing. After all, there are a variety of concerns that come with using the cloud, from security to integrations with ...