In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support. Here's why. Interactive Voice Response (IVR) menus seem old-fashioned compared ...

IVA vs IVR: Which One is Right for Your Business? Your email has been sent IVA can do a lot more — but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed ...

BOSTON--(BUSINESS WIRE)--InvoiceCloud, an EngageSmart solution for online bill payment services, announced Interactive Voice Response (IVR) enhancements today, giving billers and their customers more ...

BURLINGTON, Mass., Aug. 12, 2020 /PRNewswire-PRWeb/ -- Zappix, the leading Visual IVR and Mobile On-Demand App vendor, has seen a sharp increase in demand for its flagship customer service automation ...

Although patients increasingly want 24/7 convenience, many still prefer to interact with providers and health systems via telephone. Becker’s Hospital Review recently spoke with two experts from ...

Angel Multimodal delivers the industry's first truly multimodal input and output experience, enabling users to switch between different input and output methods with just a simple tap—and toggle back ...