Karen Plaskon’s refrigerator breaks under her Sears Master Protection Agreement, and Sears approves a replacement.

QUESTION: I ordered a refrigerator two months ago from Sears online and paid $803. I received an email stating it would be delivered two weeks later. I never received the refrigerator, even though the ...

Sears accepts payment for installation but leaves the washer job unfinished. The company ignores refund requests, showing how communication quickly collapses. Escalate your complaint with proven steps ...

A home warranty is the best way to protect the systems and appliances you use every day. Depending on the plan you choose, your home warranty covers damage to your kitchen appliances, HVAC, septic ...

When Danny Gardner cancels his Sears Master Protection, a representative tells him to be patient and that the bank is slow to process refunds. But it’s been four months. QUESTION: I’m trying to get a ...