Salesforce Announces New Playbook to Boost AI Fluency in the Workplace

As companies continue to use AI to automate more lower-level functions, Salesforce's VP of Workforce Innovation Ruth Hicken ...
HR Executive

Salesforce people officer shares playbook: How to build an AI-fluent workforce

Nathalie Scardino, chief people officer at Salesforce, reveals the three-metric framework the company uses to measure ...
Computer Weekly

Salesforce advocates AI fluency framework alongside customers

Salesforce has launched an “AI Fluency Playbook”, based on its own workforce’s experience, aimed at guiding customers on AI ...
SiliconANGLE

AgentExchange and the new rules of engagement at Salesforce

Salesforce is reimagining how customer service teams operate — moving from reactive support to proactive, outcome-driven engagement. At the center of this shift is AgentExchange, a new platform that ...
diginomica

Do you speak fluent AI yet? How organizations need to get the corporate tongue around some people-centric challenges on the road to the Agentic Enterprise (Upda…

As companies look to become an Agentic Enterprise, success will depend on their workforce's ability to harness and apply ...

OSF Digital Named a Major Player in IDC MarketScape: Worldwide Salesforce Implementation Services 2025-2026 Vendor Assessment

OSF Digital, a leading Salesforce-only consulting and services company, announced it has been named a Major Player in the IDC MarketScape: Worldwide Salesforce Implementation Services 2025–2026 Vendor ...