Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...
Salesforce Inc. has been at the forefront of the race to adopt agentic artificial intelligence over the past six months or so, with its Agentforce platform spearheading a push to accelerate automation ...
Slackbot, the automated assistant baked into the Salesforce-owned corporate messaging platform Slack, is entering a new era as an AI agent. And Salesforce CTO Parker Harris hopes it will be as viral ...