Editor's note: This is Part 1 of our two-part series on the retention reset. Today’s installment tackles the why: the post-ZIRP correction, why acquisition-first economics are failing and why ...

Early in my career, I believed every canceled subscription or refund request was a personal failure. If a customer wanted to leave, I felt compelled to win them back no matter what. As a result, my ...

Sustaining an invested and dedicated workforce is a crucial yet challenging task that every employer faces. Between a competitive job market, family obligations and work-life balance priorities, the ...

Customer retention is more valuable than you think. Elevate your customer retention practices to grow your revenue and profits with this guide. As you build your ecommerce brand, your initial focus ...

Focus on retention by recognizing that increasing driver hires mainly serves as replacements. Investing in retention strategies is more cost-effective than managing high turnover. Effective ...

A 2018 survey by Gladly found that 68 percent of customers say they’re willing to pay more for products and services from brands known for providing good customer service. Providing outstanding ...

Generalist brokers can take one look at your long-term care organization and tell you what your benefits should look like based on what’s worked in the past for their other clients. But, benefits that ...

Ask professionals in any industry, and they’ll all agree: Your best customer is the one you already have. Your customer retention strategy is an integral part of increasing your ecommerce sales. But ...