Retailers lose $76.5 billion annually to return fraud as nearly 10% of U.S. retail returns involve fraudulent activity, with $850 billion in returns expected in 2025.

Nearly half of shoppers say they've committed some form of return fraud, and now some companies are deploying artificial intelligence to crack down. A new survey conducted by the National Retail ...

The company's Return Vision software compares returned products with images from the retailer, a capability being used by ...

180 "Dancing Robots" work alongside humans at a Happy Returns Hub to process millions of returns each month. (Retail TouchPoints) Geekplus robots are now in use at all three of Happy Returns’ Hubs.

Bill Stewart, the owner of LI Toy and Game on Long Island, New York, estimates that he gets "screwed over" by return shenanigans twice a month. Customers falsely claim an item he shipped wasn't as ...

Return fraud is on the rise, totalling $103 billion in 2024, according to a report by Appriss Retail and Deloitte Retailers’ generous return policies, the popularity of e-commerce, and social media ...

Shoppers are increasingly exploiting return policies with various scams to defraud companies, and it is costing retailers billions. While retailers have tried to mitigate returns, they amounted to ...

When a charge shows up on your credit card statement from a stranger named Fred Bloggs, you might grow suspicious. And it may require considerable backtracking to realize that Fred sold you artisan ...

Bought grandma the wrong size sweater for Christmas? If so, think twice about the best way to return it. Most large retail stores are now charging fees for mail-in returns, according to industry ...

E-commerce is as popular as ever before, and the return rates that come with it are growing fast. During the post-holiday ...