MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Confluent, Inc., the event streaming pioneer, today announced the initial release of Proactive Support for Confluent Platform, which is a cloud service that ...

This looming turnover wave signals a critical need for organizations to dig deeper. Beyond traditional perks, it's time to address the emotional and psychological factors driving disengagement.

One of the most effective ways to create customer confidence is to practice proactive customer service. The short description of proactive service is doing something for your customers before they ...

Proactive customer support is all about identifying and resolving customer issues before they turn into bigger problems. Customer service experiences rarely delight us. Most of us can detail an ...

It’s no secret that the past two years have presented many challenges that negatively affected business owners. Despite this, many are seeing opportunities for increased revenue and growth in the ...

Microsoft is adding a new, high-end support option to its Premier service line-up that is focused on "proactive," rather than remedial, support. Available globally as of August 18, the new offering, ...

There have been large changes in the way software is built and sold over the last decade. Today, it is much easier to build software than it was in the 1990s. However, there is far more competition, ...

Sendbird Inc., an artificial intelligence communications and conversation platform, today announced the launch of what the company calls an “omnipresent” AI agent that can handle customer service ...