My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...
WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...
Intuit today launched a set of proactive Intuit AI agents that will automate workflows and work with human experts to deliver real-time insights and improve cash flow for businesses. The new AI agents ...
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