A recent study from the Harvard Kennedy School at Harvard University — called The Formality Effect — is providing a new perspective on effective government communications. The main finding is that ...

Plain Language is communication that people can easily understand. Community Perspectives on Communicating in Plain Language primer is designed to help researchers connect with individuals and ...

Government agencies that implement plain language in the design of digital content and products can improve user experience, accessibility and inclusion, which speakers underlined at the Digital.gov ...

For far too long, the health care industry has used way too many long sentences and confusing words. For instance, health insurance plans often use terms like PCP, EOB, precertification, coinsurance, ...

Using Plain Language in communications has shown substantial results in saving customers time, resources, and most of all, headaches that result from confusion. This downloadable playbook gives ...

What is the great hidden cost of doing business and carrying on the government? Poor communication. And the numbers are staggering. Anyone who needs proof can find it in the just-published second ...

Midway through her recent memoir, Health and Safety: A Breakdown, Emily Witt describes her new position as a staff writer for the New Yorker as being “part of an anxiety-producing machine.” Set ...

The Washington State Hospital Association hopes patients and visitors notice something when they hear an emergency call over the facility’s loudspeaker: they can understand it. The reason it would be ...