The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care. Armed with information and empowered by choice, they expect a patient-centric ...

A study of nearly 35,000 online reviews of physicians nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill. The study, ...

For many hospitals, recording phone calls with patients about complaints or payment issues can promote better customer service, according to a report from National Patient Account Services. Having the ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...

For approximately ten years Douglas Preston and Sheri Small have greeted a multitude of patients around Fort Bliss, always welcoming and present to their concerns, which is why the duo of Medical ...

Great customer service is not simply “part of a practice culture,” and it will not be achieved only by asking the team to be nice to patients. It goes far beyond that. It is a business system that ...

If a medical practice wants to provide the best service for its patients, begin with a motivated and satisfied team.“There’s ...

Anyone who has a non-medical issue that could keep them from getting care can ask for help from a patient navigator. To request an appointment, call the supportive care patient care coordinator or ask ...