While businesses want positive reviews, a few bad ones may not always hurt you. Here is what you need to know about negative reviews.

In the fast-paced world of business, your brand’s reputation can be your greatest asset or your biggest liability. Reviews, whether glowing or scathing, play a pivotal role in shaping your reputation.

Bad reviews can undermine your brand and hurt your revenue. Learn how to turn things around and transform harmful feedback into a bottom-line boost for your business. A strategic approach to ...

When you buy through links on our articles, Future and its syndication partners may earn a commission. Credit: Al Drago/Bloomberg via Getty Images If you're the kind of online shopper who regularly ...

When launching and successfully operating a local business, your online reputation is one of the most influential assets you can build. A combination of delivering great consumer experiences and ...

Prelini Udayan-Chiechi is VP Marketing EMEA at Bazaarvoice. (c)iStock/anyaberkut Today’s multi-platform marketplace allows consumers to share feedback; providing brands and retailers with ...

What happens when a negative online review shows up like a dark cloud on a sunny day? Here’s a blueprint for bouncing back, strategically and emotionally, from the sting of bad feedback online.

Acquiring new customers has become increasingly challenging and expensive. Customer acquisition costs have risen substantially in the last five years, and they’re still climbing. Attention is scarce, ...

“No one answered the phone. Sure, it was after business hours, but that’s still no excuse! One star!” Ever received a review like this on your Google Business Profile – a review so unreasonable that ...