Mindset is the real limitation — in the form of a failure to establish and manage expectations. The firm took clients as they came and serviced them on call, regardless of the request. They told me: ...

At the ALA National Conference in Nashville, a timely panel brought together operational leaders to explore the evolving expectations of law firm clients. The session, titled “Evolving Client ...

There may be a select few practitioners who manage their client schedules so well that April is no busier than February or March. But for the majority, an avalanche of last-minute filers has become an ...

In today's fast-paced and dynamic business world, financial advisors and professionals constantly seek innovative ways to serve their clients better and maintain a competitive edge. A Behavioral ...

Preparing your client for mediation in advance of the actual mediation conference is crucial to ensure a smooth and productive process that will, hopefully, lead to a resolution of the disputed issues ...

Are your clients aware of how your relationship with them will work? Setting — and sometimes updating — client expectations is the best way to prevent future misunderstandings or disagreements. Steps ...

Overpromising and missing deadlines is a guaranteed way to disappoint clients. However, this can be a self-inflicted wound if not handled properly. We set the deadlines and make the promises.

Most anyone who has been around me long enough, will at one point or another hear me quote Maya Angelou’s, “When you know better, you do better.” After 15 years in the marketing and advertising ...

At a time when more Americans rely on Social Security than at any other time in the program’s 86-year history, political brinkmanship and alarmist headlines are undermining public faith in the ...

At some point in every IT professionals career, he realizes that the secret to having happy customers is not fulfilling their every wish and desire but keeping their expectations reasonable. Low ...