Leaders have strong opinions and are used to sharing them. Earlier in my career, I viewed brainstorming sessions as an opportunity for a little healthy competition – to get everyone excited and ...

A few weeks ago, a friend called me to chat. While our children attend different schools, we often call one another to connect (and sometimes vent) about issues we—or our kids—are experiencing. “My ...

The most expensive leadership mistake isn't a bad strategic decision—it's failing to listen effectively. Harvard Business School reports that when employees feel genuinely heard at work, they ...

“I have a difficult question we need to discuss,” a client emailed my colleague and I requesting an immediate phone call. Once on the call, the client asked the question, and one of us jumped in ...

The art of proper questioning has become lost in today's world, resulting in poorer decision-making. Great listeners know to avoid making assumptions, instead using powerful questions to understand ...

As the saying goes, we don’t always know what we don’t know. That can make it hard to come up with the right questions. But not if you start with these five basic inquiries. The willingness to ask ...