The authors of The Policy Playbook, available via The Mandarin, explain why they want to 'bend the arc' towards better public ...

In this article, I am focusing on actions that happen in singular instances, and where these types of interactions with the individuals who perpetrate them, would otherwise be seen as inconsistent ...

For years, possibly centuries, smart people have been teaching us the difference between intent and impact.* When I speak, I may intend one thing but what matters to you is how you receive what I say.

Whenever I teach about racial discrimination and its emotional outcomes, I find myself repeating this well-known line to students. It’s a pithy way to drive home the point that, just because you (or ...

Why are we investing more in marketing and getting less impact? This question is being discussed in boardrooms, and it's no ...

Dear Faculty Relations: I’m fielding student complaints about a faculty member’s tone in the classroom. I’ve known this colleague for years and I really value them, but sometimes there’s a disconnect ...

Management outlook is a dominant vantage point in business operations. Leaders strongly identify with generally accepted disciplines of management, such as finance, marketing, quality, and customer ...

We don’t have an artificial intelligence (AI) innovation problem right now. We have an intent problem. It’s not that the models or tools exploiting them for narrower purposes aren’t powerful because ...