Agencies are turning to the Information Technology Infrastructure Library to bring order to IT management processes, but what will that mean for their enterprise architecture efforts? Agencies have ...
Government Technology has a long piece explaining ITIL, the framework of IT best practices created in the UK, and why it's only just now catching on in the US. ITIL, or the IT Information Library, is ...
It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...
As most of you know, EMA has been actively working to research and develop best practices around the planning and deployment of the IT Infrastructure Library’s Configuration Management Database.
“Change and release control aren’t optional any more. You must have adequate control of IT changes in order to stay compliant with governmental and industry regulations,” says Larry Klosterboer, ...
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