Help desk software streamlines the management of support tickets from multiple sources by consolidating them in a single, organized interface. These platforms enable you to build self-service ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Stop paying lip service to service when it comes to the IT help desk. These frontline workers have insights into system performance and user experience that can make your business run better. The help ...

Is there a site(s) I could review that goes over general methods for dealing with customers/solving their problems? Things like do's and do-not's in regards to interactions, questions to ask, steps to ...

No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...

A high-level description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk When and how to contact the Technology Help Desk. The incident/case process ...

Today’s companies house the most complex collections of technology ever assembled. Just the iPhone in your pocket is millions of times more powerful than the computer that landed Apollo 11 on the moon ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

The COVID-19 pandemic has provided a perfect opportunity for many types of social engineering attacks. It is not surprising that 2020 saw a spike in breaches. With users working remotely, attackers ...

With enterprises looking to achieve cost savings as their top priority in managing their IT systems, the IT help desk market is getting commoditized very fast, leaving little room for any disruptive ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...