Arkadi Kuhlmann is annoyed by banks. He thinks that it’s ridiculous for customers to pay so many fees. That it isn’t too much to ask for a real person to pick up the phone when you call the 800 number ...

The bank is using GenAI-powered chatbots with a human in the loop, to streamline mortgage applications. It is also testing speech-to-speech models ...

In May, ING is celebrating a quarter of a century since it launched a new telephone- and later internet-only bank in Europe. This is the closest that it will come to celebrating the birthday of what ...

The Federal Reserve Board cleared the way last week for Capital One Financial Corp. to complete a $9 billion, cash and stock deal for ING Direct USA. It’s a coup for Capital One, which already ...

TORONTO (Reuters) - ING Direct Canada will cease selling mortgages through brokers next month due to overlap with the larger broker-sourced mortgage business of its parent company, Bank of Nova Scotia ...

I opened up an ING Direct bank account earlier in the week because I'd heard about the wonders of the high-interest savings account. I thought that it would be a good place to sink a couple of ...