It’s hard to know where to start when writing a complaint letter. If our inbox is any indication, this difficulty manifests itself in free-form rants and confusion about what to say. It doesn’t have ...

New Delhi [India], March 27: In today's competitive market, every business aims to achieve 100% consumer satisfaction to establish itself as a trusted brand. However, there are times when products or ...

When you run a business, you interact with suppliers as much as customers. When a customer has a complaint for you, you should resolve it. Just the same, if you have a complaint with a supplier, you ...

It’s been a while since the last Toolbox, so you’ll have to forgive me if I’m rusty. I’ll start by relating a dream I had recently: In the dream I was at a sidewalk café in Athens-a place I haven’t ...