As a manager, delivering constructive criticism is a necessary and difficult part of the job. It can be emotionally tough to say something to someone else that you know they don’t want to hear. In ...

Should you alert an acquaintance to the spinach in his teeth? Or discreetly tell a coworker she’s been mispronouncing a client’s name? Many people hesitate to offer such constructive criticism, even ...

For leaders, feedback builds self-awareness, which is the foundation of emotional intelligence. When leaders understand how ...

Providing feedback to employees, both positive and negative, is an integral aspect of any manager, boss, or leader’s job. That being said, there’s a big difference between those two varieties of ...

Need to give negative feedback? Bring up an uncomfortable topic? Here’s a simple framework that will help you do it–with emotional intelligence. Do it in good faith, with the goal of constructive ...

Kim Scott, a coach to top tech CEOs in Silicon Valley and a best-selling author hired an employee who she described as kind, funny, supportive and caring. She brought him into her team because he had ...

WHYY is your source for fact-based, in-depth journalism and information. As a nonprofit organization, we rely on financial support from readers like you. Please give today. Psychology professor Tessa ...

Great leaders know feedback isn’t just about what you say — it’s how you say it. The right approach keeps teams motivated and service sharp. When used strategically, the “compliment sandwich” builds ...