It’s no secret that the supply chain is currently in chaos. However, despite customers’ awareness of these issues, it’s still unclear for many how these global delays will impact their daily lives.

As the virus reaches its peak, we’ve all started to recognise this working environment as the “new normal”. Kavita Singh shares tips to bring seamless communication to your customers. When ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. To continue reading this ...

Imagine you’re throwing a gala party. Every guest is your customer. The onus is upon you to treat the guests with utmost hospitality, for which you have to talk to them the right way, provide them ...

Friends started coming out of the woodwork to “touch base,” as we went into work-from-home isolation. I was shocked that I had so many. Some I had not heard from in ages. Over 350 friends contacted me ...

A global consumer survey conducted by Arion Research and Sendbird found that half of all consumers miss communications from businesses regardless of the channels they use. This highlights how hard it ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

Our focus in recent years has been to educate customers about the threat of online fraud and identity theft. Those are initiatives we can't let up on. They are among the most important steps we take ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Jones was taking an easyJet flight from Madrid to London.