Jacquie Marroquin spent much of her childhood living in fear of her father. A child of undocumented immigrants from Guatemala, Marroquin—who grew up in Los Angeles in the 1970s—worried that speaking ...

Cindy H. Liu is at Harvard Medical School, Boston, Massachusetts 02115, USA, and in the Departments of Newborn Medicine and Psychiatry, Brigham and Women’s Hospital, Boston. Read the paper: Mental ...

PITTSFIELD — A year ago, a man dialed the Call for Change Helpline, a confidential line to prevent domestic violence. “I don’t want to keep harming my wife,” he told the responder. Michelle Harris ...

When it comes to customer service, one of the most powerful tools to help support both businesses and patrons is the call center. According to recent US statistics, 90% of customers respond with a ...

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