Choosing a professional to manage your company’s network, hardware, and software is no easy task. How can you tell whether the skills listed in a person’s résumé reflect the tech expertise your ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Certification signifies that ServiceDesk Plus and the teams behind it adhere to ITIL best practices Reaffirms ManageEngine as a trusted partner for businesses seeking an industry-certified service ...

Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc., is proud to announce that its Solutions Support Center has passed a renewal audit for the prestigious HDI Certified ...

The University of St Andrews has become the first university in the UK, and the second in the world, to be accredited with 3-star service desk certification from the Service Desk Institute (SDI). The ...

The goal of ITIL is for organizations to create predictable IT environments, and deliver the best service possible to customers and clients by streamlining processes and identifying opportunities to ...