A temporary shutdown of HM Revenue and Customs’ (HMRC) helplines on Thursday has sparked concern among taxpayers, as the 31 ...

A National Audit Office (NAO) report, looking at HM Revenue and Customs’ customer service, has found that the move to digital services has failed to ease pressure on traditional services, such as ...

His Majesty's Revenue and Customs (HMRC) has issued a warning that its helplines are currently unavailable due to a ...

HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support. The department went out to tender for a customer ...

"Customers who need to speak to an adviser can call HMRC, Monday to Friday, 8am to 6pm. Phone lines close on Friday 30 ...