Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

In my experience, AI has an undeniable impact on how customer service agents perform their daily tasks, considering a reduced workload, less dissatisfied and frustrated customers, improved options for ...

A global study of contact center leaders explores the role of artificial intelligence in activating the agent of the future MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents." Gartner released a prediction this week that ...