The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Brad Birnbaum With the ...

Courtesy calls create golden opportunities to exceed motorists' expectations of an automotive service facility. Follow-up calls after the sale project warmth and concern — unexpected courtesies in ...

The e-commerce market is widely regarded as one of the most promising sectors for business development. With global internet access rapidly expanding and over 5 billion internet users today, the ...

Exceed your customer’s expectations and deliver outstanding customer service. The greats control the service. Don’t delegate it to someone else. Give excellent customer service before the sale, during ...