Digital punch cards and geofencing are among the techniques operators are using to reach guests. "COVID really pushed consumers forward in their willingness to adopt a digital experience," said Yaqub ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of 8x8 Engage, an ...

Engaged customers are key to keeping your brand front-of-mind. Max Eaglen, director at Platform, offers five steps to help your message resonate with your audience Brands are complex things. They ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Guy Yehiav Technology ...

As businesses continue to compete for customers’ attention and sales across multiple channels, it’s become more important than ever to develop effective strategies for customer engagement and ...

While some companies have robust programs to engage with resellers, it’s more common for partner outreach to be scarce, sporadic and one-way. Many of the same benefits of hosting customer advisory ...

As we venture into 2025, the landscape of digital communication is poised to continue its rapid trajectory of evolving alongside the modern consumer. Armed with unprecedented access to information and ...

Empowers Employees Across the Organization to Engage Customers on Their Preferred Channels and Drive Business Outcomes 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that ...

Opinions expressed by Entrepreneur contributors are their own. When Mark Zuckerberg started Facebook as little more than a student prank in a dorm room, he could have hardly guessed that he was about ...