Karen Clinton says she was was shocked to be hearing from the police department -- and then even more shocked by what she heard, immediately reporting the call, which was recorded, to city hall. A ...

Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a ...

The 911 dispatcher accused of hanging up on a caller reporting the mass shooting inside the Tops supermarket in Buffalo, New York, last month has been fired following a disciplinary hearing. The ...

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DENVER - Denver police officials say they were delayed in responding to a woman who was killed 12 minutes into a 911 call due to a dispatcher's failure to relay information to officers about the ...

(WXIA) -- Shanell Anderson's final words exposed fatal flaws in the nation's 911 system, but now the 11Alive Investigators have discovered AT&T precisely located the pond where Shanell was drowning ...

Empathy and calm under pressure define Bailey Johnson’s new role as a Fairfield County Sheriff's dispatcher, where mental ...

Cidnee Schramm, a Macomb County Sheriff's Office 911 dispatcher, answered a call for assistance at 5:42 a.m. local time on Dec. 29 A Michigan 911 dispatcher helped a frantic couple deliver their baby ...