Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

Before heading into a job interview, it's essential to prepare to answer a range of common interview questions. While you can't anticipate -- or memorize -- the responses to every interview question ...

There's only one thing standing between you and the job that you want: your answers to common interview questions. When you know how to answer interview questions in a way that impresses the hiring ...