Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What is customer engagement? A Google search will provide ...

Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the company's ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Pega Customer Engagement Blueprint, a generative AI-powered collaboration ...

Customer satisfaction and loyalty are at the core of most customer-centric organizations' business goals because a satisfied and loyal customer means increased sales, referrals and profit margin.

You may not have realized this, but we’ve all experienced gamified customer experiences. Whether you log in daily to Duolingo to keep your language learning streak ...

Excellent customer engagement is critical, yet companies aren’t delivering it Your email has been sent Creating engaging, personalized customer experiences leads to increased loyalty and retention, ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Two years into the global pandemic, organizations are racing to resolve the Engagement Capacity Gap ™, leaning into customer service technology to support ...

In the fast-paced world of logistics technology, there’s an often-overlooked aspect: the customer. While systems focus on “jobs,” “orders,” “deliveries” and productivity, the real person at the end of ...

Government contracting is a world where integrity, accountability and compliance are table stakes with penalties being severe. So the significance of annual ethics and compliance training is widely ...

Hungry Jack’s Lays the Foundation for Transforming Customer Engagement on Azure Iconic Australian fast-food chain Hungry Jack’s has partnered with Rackspace Technology, a leading end-to-end hybrid ...

Opinions expressed by Entrepreneur contributors are their own. Social media has changed the game for businesses worldwide. In today’s digital age, social media has become a crucial platform for ...