During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

Restaurants and diners alike are feeling the pinch from the industry's labor shortage. The industry is still down 750,000 jobs — roughly 6.1% of its workforce — from pre-pandemic levels as of May, ...

Benchmark report from Uniphore shows call centers are a lifeline for consumers seeking support for COVID vaccines, travel, online shopping and more into 2021 Hold times have increased 50% in the ...

SPRINGFIELD — Country Bank last year replaced what had been a bank branch in the Ware Walmart with video-enabled machines that let users talk to a teller remotely and do almost anything they can do at ...

The COVID-19 pandemic has brought a lot more personalized connected experiences, especially in healthcare. I know. I got COVID-19. We expect excellent customer experiences from consumer technology ...

In just a few months the whole world of business and commerce has undergone tremendous change as a result of Covid-19. This pandemic has been referred to as the “black swan of the decade,” as it’s ...

As Gartner said back in 2018: "Quite frankly, customers don't have a preference between a seller and digital channels-they just want simplicity to access the right information for their job at hand." ...

Getting your Trinity Audio player ready... The reputation of restaurant industry work is notoriously humbling, as servers and bartenders cater to customers on their best and worst days. Its bright ...

(This story has been changed to reflect that only the customer service area of City Hall has been closed.) FLINT, MI -- The customer service area in Flint City Hall has been closed due to exposure to ...