Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

SOUTHLAKE, Texas, June 18, 2024 /PRNewswire/ -- Sabre Hospitality, a division of Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, ...

Small and midsize businesses are dealing with more challenges than ever before: inflation, supply chain challenges, and changes in the way customers are purchasing and experiencing products. These ...

Retail is changing apace. With 2024 sales starting off strong for the industry, consumers are returning to spending with brighter sentiments about their economic fortunes—and more importantly for ...

Artificial intelligence concierge for every customer company Decagon AI Inc., which offers an artificial intelligence “concierge” for customers, today revealed that it has raised $250 million in new ...

Concierge services built on artificial intelligence have the potential to improve how hotels and other service businesses interact with customers, a new paper suggests. Concierge services built on ...

The round triples Decagon's valuation in just six months to $4.5 billion, and comes on the heels of a fast-growing 2025 during which the company signed more than 100 new enterprise customers and ...

As organizations expand data security, privacy, and AI initiatives, most are not short on strategy. They are short on time.

Forbes contributors publish independent expert analyses and insights. I share my thoughts on emerging technology & entrepreneurship. This article is more than 7 years old. Growing customer ...

8 customer retention strategies that work Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, ...