Being a master communicator or PR pro means being resourceful, tenacious and obsessively good at customer service. Specialized skills like understanding the news cycle and writing great releases are ...

Small and midsize businesses are dealing with more challenges than ever before: inflation, supply chain challenges, and changes in the way customers are purchasing and experiencing products. These ...

Retail is changing apace. With 2024 sales starting off strong for the industry, consumers are returning to spending with brighter sentiments about their economic fortunes—and more importantly for ...

As a major pure play computer parts and electronics retailer, Newegg has had to prioritize the customer service experience delivered on its web site. But with more consumers using their mobile devices ...

“People are sick of shitty customer service,” said FastCustomer co-founder, Stephanie Hay. And she and her team aim to do something about it. Their first product, for the iPhone, Android, and other ...