Companies that want higher levels of customer confidence should focus more on removing surprises. Confidence isn’t created by explanations. It’s created by consistency and clear expectations.

Samsung said Friday that the personal information of some of its customers was stolen from its US computer systems earlier this year. In a notice to customers, the South Korea-based tech giant said ...

For years, Dell customers have been on the receiving end of scam calls from people claiming to be part of the computer maker’s support team. The scammers call from a valid Dell phone number, know the ...

(NEXSTAR) – Home security company ADT revealed that a recent cybersecurity incident exposed some customer information, according to a regulatory filing published Wednesday. ADT said that “unauthorized ...

Broker-dealers, registered investment advisors, and funds are now required to report breaches of "sensitive" nonpublic personal information (NPI) to affected individuals On May 15, the Securities and ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

T-Mobile announced this security breach in an article on its website today. This marks the latest in a string of data breaches that have impacted the company. The biggest of those data breaches ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. (NEXSTAR) – Home security company ADT ...